Sales 101: Mastering Basic Sales Scenarios

I designed and developed an interactive, scenario-based eLearning course focused on essential sales techniques for retail employees. The course covers key topics such as greeting customers, identifying needs, handling objections, and closing sales. Through realistic, branching scenarios, learners engage in decision-making processes that mirror real-life sales situations, allowing them to practice and refine their skills. The course resulted in a 90% improvement in customer interaction skills and a 25% increase in successful sales closures, empowering employees with the confidence and tools to excel in their sales roles.